We provide a 72-hour refund policy. This policy is determined on a case-by-case basis.
In order to receive a refund, a request must be formally made by creating a accounts ticket in your client area. We do not accept or entertain any other means of requesting refund. There must also be an appropriate reason to be eligible for a refund. This two-step process is in place to prevent any abuse of our refund policy.
If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:
- Login to your client area, then click "Dashboard".
- Select the service that you are wishing to have canceled.
- Click "Billing" and select "Request Cancellation".
- Fill in the cancellation form, please provide a reason for canceling.
Note:
- No refunds on services that require manual setup/installation once the service has been provisioned such as custom VPS/VDS and Dedicated Servers.
- Payments made via crypto are not eligible for a refund to the original source. Refunds can only be issued as account credit.
Please contact us if you have any questions.
